I have been looking to receive a reaction from anyone in buyer service, Marjorie Nir, I used to be awarded two X $two hundred voucher although the “Click this link †button only can take me back into the AA Web page.
Please explore this so other travellers gained’t provide the exact same expertise…..I would love a reply from You furthermore mght..
Rather than a repeat of the, it seems the weather really should be viewed nearer. There exists as of now a eighty% possibility of rain, storm, achievable tornado outbreaks.
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The whole reverse is your staff Liibide (sorry I didn’t obtain the spelling of his title). I be reluctant to simply call him a Customer Service Rep. He did help me with some difficulties I had on my outgoing flight but basically was of no help by any means with my return flight.
To begin with, big many thanks and shout out towards your Cust Svc rep Laura. She is incredibly welcoming and was in a position to deal with my dilemma quickly. You must truly feel really fortunate to possess her being an worker.
I recognize you might be undergoing a merger and a few personnel may very well be lower than thrilled, but this attitude shouldn't be evident in your prospects who are just contacting to acquire some help.
Determined by this practical experience I'm able to only conclude this observe seems for being company as usual for American Airlines, Particularly soon after witnessing indications about not eradicating cots from selected parts. How can a firm justify getting over fifty Grown ups slumber on cots in an airplane terminal? This need to be a concern for the Fire Marshals!
I not too long ago experienced a flight cancelled by American Airlines and stood inside of a line for 45 minutes to receive rebooked on A further flight. I was shocked to understand which the gate agents didn't Use a view in the available USAIR flights.
On seven/18/fourteen my husband And that i ended up on your own flight 67 from BCN to Jfk. We boarded the aircraft and located that it experienced no wifi or entertainment options in the seat. In the event the meal was served we questioned the flight attendant If your food experienced any peppers(the vegetable) in it as the “chicken†and also other ingredients had been unrecognizable. My husband is extremely allergic to peppers and he needed to be selected there were none. The attendant mentioned she had no idea of exactly what the foodstuff ingredients had been in both assortment so he didn't eat. How tricky would it be to your catering dept to mail a list of ingredients for this sort of difficulty? The plane itself was previous and alert on the inside. When bought within the plane, the mentor area smelled of fecal make a difference and it took fairly some time for the smell to dissipate.
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On our past trip the leg of your trip from lax to Dallas was the worst I’ve at any time had .The seating was so limited I could not examine a journal due to tightness of the seating I believe the plane was an A 320 ,be sure to Get hold of me you will find a pair points about the service generally,thanks, Brian Galbally